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Featured Education

Distribution - Former Employee Process

Loans Request Process

In-service or Hardship Process

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Featured Education

Distribution - Former Employee

Step 1 - Separation of Service Information

Your former employer will provide us information about your separation of service.  

Step 2 - Benefit Application

To request a distribution, you will be required to complete a benefit application or an on-line form*. If you have met the distribution requirements, we will send you a benefit application or steps to access the on-line form within 5 business days**.  The application or steps will be sent to you either electronically or via paper.  The default option is electronic if we have your email address on file. 


If you have not received instructions on how to request a distribution within 20 business days** after  your separation of service, please contact us.  We will work with your employer to start the benefit application process.  

Step 3 - Payment

There are two payment methods available:


ACH: This is the preferred method because it is traceable and is the fastest method of payment. Please allow up to 5 business days** to receive payment.  Timing starts when the paperwork is in good order.  


Check: This is the slowest method. Please allow up to 15 business days** to receive by the United States Postal Service.  Timing starts when the paperwork is in good order.


 
* Please note that some agreements require you to use the on-line form. 


** Business days are Monday-Friday and do not include US stock market holidays.    Also, do not include the day we receive the information.  Since we need information from your prior employer, some items may be out of our control.  Also, in rare situations, the custodian may have a problem or process that cannot accommodate our standard timeline.  Our goal is to notify you when these situations arise so you may plan accordingly.  If your account is held in a brokerage account an additional step is required in the process that will add 30 business days to the standard timeline. 

Loan

Step 1 - Loan Application

Contact your human resource department to learn if loans are available and the method to obtain a paper loan application or to apply for a loan on-line*.   

Step 2 - Loan Documents

After we receive your loan application we will review your request within 5 business days**.  If the application is in good order, we will provide the loan documents.  When the required loan documents are in good order, we will process your payment.

Step 3 - Payment

There are two payment methods available: 


ACH: This is the preferred method because it is traceable and is the fastest method of payment. Please allow up to 5 business days** to receive payment.  Timing starts when the loan paperwork is in good order.  


Check: This is the slowest method  available.  Please allow up to 15 business days** to receive by the United States Postal Service.  Timing starts when the loan paperwork is in good order.


* Please note that some agreements require you to use the on-line form. 


** Business days are Monday-Friday and do not include US stock market holidays.  Also, please do not include the day we receive the information.  Since we need information from your employer, some items may be out of our control.   Also, in rare situations the custodian we work with may have a problem or process that cannot accommodate our standard timeline. Our goal is to notify you when these situations arise, so you can plan accordingly. 

In-service or Hardship

Step 1 - In-service or Hardship Request

Consult with human resources to learn if in-service or hardship withdrawals are available and to determine if you qualify.  If available and you qualify, please select the "REQUEST FOR IN-SERVICE OR HARDSHIP"

Step 2 - Benefit Application**

  

Your former employer or Billings and Company will provide instructions on how to request distribution.   If you have not received these instructions within 20 business days* after your separation of service, please contact us and we will work with you and your former employer to start the distribution process.  


If a paper benefit application is needed and you have met the distribution requirements, we will send you a benefit application within 5 business days*.  It will be sent either electronically or via paper.  The default option is electronic if we have your email address on file. 


**Custodian requirements vary.  Generally, you will request distribution by completing a paper benefit application or by logging into the custodian’s website.     

Step 3 - Payment

There are two payment methods available: 


ACH: This is the preferred method because it is traceable and is the fastest method of payment. Please allow up to 5 business days** to receive payment.  Timing starts when the benefit application is in good order.  


Check: This is the slowest method available. Please allow up to 15 business days** to receive by the United States Postal Service.  Timing starts when the benefit application is in good order.


* Please note that some agreements require you to use the on-line form. 


** Business days are Monday-Friday and do not include US stock market holidays.  Also, please do not include the day we receive the information.  Since we need information from your employer, some items may be out of our control.   Also, in rare situations the custodian we work with may have a problem or process that cannot accommodate our standard timeline. Our goal is to notify you when these situations arise, so you can plan accordingly.  

Do you have feedback?

Personal Identification